1. General terms and conditions of the shop

The GRIDTECH website contains an online shop and a website that complies with the Consumer Protection Act. When logging in, the visitor obtains a username and password, with which they can also access their account (User Profile) or obtain the right to make a purchase each time they visit the website. The username and password are unambiguously identified and linked to the data entered by the user. The General Terms and Conditions of Business deal with the operation of the online shop, the rights of the user and the business relationship between the owner of the online shop, the providers of the goods and the consumer.

The conclusion of a contract is only possible in the Slovene language.

2. Prices and timeliness of data

All prices are in EUR and include the applicable VAT. Prices are valid until new prices are published on the GRIDTECH website. The supplier endeavours to keep the information provided online as up-to-date and correct as possible. However, the characteristics of the items, the delivery period and the price are subject to change, so that the supplier may not be able to correct the information on the website at the same time as the change. In such a case, the buyer shall be informed of the changes and shall be given the opportunity to cancel or replace the item ordered. In the event that the price of the item changes during the processing of the order, the supplier will inform the buyer of this. The supplier will use its best endeavours to provide the buyer with a lower price or a suitable solution to the mutual satisfaction of both parties in all cases. We ship via the Slovenian Post Office (Pošta Slovenije) within the agreed deadline.

3. Ordering

Online ordering is available 24 hours a day, all year round. The consumer selects and orders the products available to him in the online shop, which are grouped in categories. After placing an order, the customer receives an e-mail notification that the order has been accepted. It indicates the products and quantities that the customer has selected. The buyer has access to comprehensive information on the status and content of the order at all times in the online shop in the Visitor Profile section (link Your Profile). If the buyer changes or cancels the order, he must inform the provider by email to info@elder-on.si, where he must also indicate the purchase number mentioned in the purchase notification email. The supplier shall discreetly pack and dispatch the goods within the promised time limit and notify the buyer by email. In the aforementioned email, the supplier also informs the customer of the return policy, where to go in case of delayed delivery and where to go in case of a complaint.

GRIDTECH commits to protect the customer data it obtains from the online shop and the GRIDTECH website and to use the data collected exclusively for the purpose of making purchases. Customer data is protected in accordance with the Personal Data Protection Act and will not be disclosed to third parties under any circumstances. The registration and/or entry of personal data in the online shop and on the GRIDTECH website is exclusively necessary for the proper performance of the services of the online shop.

4. Right of withdrawal, return of goods

The customer has the right to notify the company within 14 days of taking delivery of the goods that they wish to withdraw from the purchase, without having to give a reason for their decision. The communication shall be deemed to be timely if the shipment is delivered within the time limit. The only cost to be borne by the customer in connection with the withdrawal from the purchase shall be the direct cost of returning the goods. The latter must be returned to the company no later than 14 days after the withdrawal notification. If the customer has withdrawn from the purchase, the company must reimburse the customer for any payments made. The refund must be made as soon as possible and at the latest within 14 days of receipt of the cancellation notice. If the company is in default, it must pay the customer 1/10 of the payments received for each additional 30 days of delay in repayment, in addition to statutory interest on late payment. In the event of a return, the customer must properly protect the goods before handing them over to the carrier. They shall protect the item with the original packaging or packaging capable of protecting the item in the same way as the original packaging. The shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept cash-on-delivery items.

The customer does not have the right to withdraw from the contract for the following contracts:

– goods which are made according to the consumer’s precise instructions and tailored to the consumer’s personal needs;

– where the customer has expressly requested a home visit by the company to carry out urgent repairs or maintenance.

5. Payment methods

In the online shop, the supplier allows payment by invoice, cash on delivery and cash on collection. You hand over the cash to the postal employee or delivery person upon collection of the parcel and the post office will make the payment for you, whereby you pay a redemption service fee of €1.22 incl. VAT to the Slovenian Post Office (Price list of the Slovenian Post Office (Pošta Slovenije) valid from 21.5.2019). The purchase contract (order) is stored electronically on the server of the website operator and is thus accessible to the customer 24 hours a day in their user profile.

The supplier shall be liable for defects in the goods in accordance with the determination of his liability under the provisions of the Civil Code and the provisions of the Consumer Protection Act. In this respect, the seller shall be liable for material defects in the goods which become apparent after two years from the date of receipt of the goods, or within one year in the case of second-hand goods, in accordance with the provisions of the Civil Code. The consumer may exercise his rights under the material defect law if he notifies the seller of the defect within two months of the date on which the defect was discovered. The consumer must describe the defect in more detail in the defect notification and give the seller the opportunity to inspect the item. The consumer can give the defect notice to the seller in person, with a receipt from the seller, or by sending it to the shop where the goods were bought or to the seller’s agent with whom the consumer has concluded the contract. The seller shall not be liable for material defects in the goods which become apparent after two years have elapsed from the date of delivery. A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of delivery. If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must satisfy the consumer’s request under Articles 37c and 38 of the Consumer Protection Act as soon as possible, but no later than within eight days. If the existence of a defect in the goods or an irregularity in the performance of the service is disputed, the undertaking must respond in writing to the consumer’s request no later than eight days after receipt of the request.

6. Warranty

The manufacturer is obliged by law to provide the buyer with a guarantee that the goods purchased will work perfectly. The warranty can be claimed directly from the manufacturer, its authorised repairer or the seller. The warranty is valid only if the instructions are followed, with a certified warranty card and invoice. The warranty periods are indicated on the warranty card. Warranty information is also provided on the product presentation page.

7. Complaints and disputes

The supplier complies with applicable consumer protection legislation. The supplier shall make every effort to comply with its obligation to set up an effective complaints handling system and to designate a person whom the customer can contact by telephone or e-mail in the event of problems. Complaints should be made via the e-mail address info@elder-on.si. The complaint handling process is confidential. The supplier acknowledges that an essential characteristic of consumer disputes, at least as far as judicial settlement is concerned, is their disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to a consumer not bringing a dispute before the courts. Therefore, the supplier shall make every effort to resolve any disputes amicably.

The customer can also lodge a complaint via the Online Consumer Dispute Resolution platform.

8. Out-of-court dispute settlement

GRIDTECH does not recognise any providers of Out-of-Court Consumer Dispute Settlement.

The owner of the GRIDTECH website guarantees the protection of personal data, which will be used exclusively for the purpose of informing the visitor of the progress of the order (in the event that the visitor makes a purchase in the online store) and sending promotional material. The owner guarantees that the data of visitors and users will only be used for the purpose of the smooth running of orders and will not be passed on to third parties. In the event of any problems or uncertainties in the use of the Website, the Website Owner reserves the right to contact the consumer by means of remote communication. By registering, the visitor authorises the website owner to collect and use the personal data entered during registration. All the data provided by the visitor at the time of registration are for the sole purpose of the provider’s business and are not passed on for other purposes or to any third party. We permanently store the data entered by the visitor at registration in a computer system that is properly secured and protected. We shall not be held liable in the event of any “hacking” of the computer system!

The elder-on.si website is owned by GRIDTECH

All rights reserved.

The content on the website may contain materials, the copyright of which may be owned by third parties. Therefore, any transmission of information from the website is only permitted with the written permission of the owner. We reserve the right to change the terms and conditions without prior notice. All items may contain advertising stickers of our company.